"We have had the privilege of having Mr. Gilliland at University Medical Center on three separate occasions. People who heard him the first time came back for the second and third offerings as well. Not only did they come back, they brought coworkers with them. What a testimony to the messages he has. Every segment of our society should hear him speak and read his books."
M. E. JONES, COMMITTEE MEMBER, PATHWAYS TO LEADERSHIP

Performance Essentials in the Workplace
by Steve Gilliland
$19.95

	Table of Contents
Excerpt	Copyright Page

This much anticipated guidebook was written to boost morale, improve results, and make every employee aware of what it takes to succeed in today's organizational environment. The good news is that these essential skills can be learned. Steve Gilliland outlines competencies that are the heart of performance including: Attitude, Customer Service, Organization, Teamwork, Motivation, and Leadership. He creates a blueprint for individuals and organizations to follow. Successful careers are not built on hope, fate, good luck or coincidence. They are built on performance standards that are essential in organizations. Everyone is challenged to maintain performance under chaotic conditions and this guidebook equips you with the best practices to maintain steady career development. Mergers, takeovers, layoffs, downsizing, new technology and the intensity of increased competition make this step-by-step guidebook a must for everyone. Performance Essentials in the Workplace is something that wasn't offered in school. With the basics of this book and your common sense and good judgment, you will find that you are well-equipped to perform at a consistent and higher level in the workplace.